We aim to satisfy our clients in every reasonable manner possible. Please read the following prior to purchasing on our site.
Sales /Deliveries /Returns/ Warranty
Returns are accepted, that are not damaged by mis-use, within 14 days after delivery. Return costs are to be covered by the buyer unless otherwise negotiated with PollenExtractor.com. Products are tested prior to delivery and are to be used at you own discretion.
You are to ensure you have chosen the correct delivery information.
All orders will be sent the next business day or within 3 days after receipt of payment.
We are not responsible for any delays incurred by couriers /postal services or customs. Estimated delivery times are;-
Europe approximately 4 to 8 days
Outside of Europe/ International 5 to 15 days (typically 7 days)
Duties are rarely reclaimed if you purchase for less than $200USD although you are responsible for duty /custom taxes in your country other than the European community(Eu taxes included).
Personal identification information
We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, place an orderfill out a form and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number, credit card information,
Users may, however, visit our Site anonymously.
We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.
Non-personal identification information
We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.
Web browser cookies
How we use collected information
PCompagnie collects and uses Users personal information for the following purposes:
To improve customer service
Your information helps us to more effectively respond to your customer service requests and support needs.
To personalize user experience
We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.
To improve our Site
We continually strive to improve our website offerings based on the information and feedback we receive from you.
To process transactions
We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service. (ie the post for confirmation emails)
The email address Users provide for order processing, will only be used to send them information and updates pertaining to their order. It may also be used to respond to their inquiries, and/or other requests or questions. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or User may contact us via our Site.
How we protect your information
We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site. (+check https://)
Third party websites
Users may find advertising or other content on our Site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website's own terms and policies.
Your acceptance of these terms
By using this Site, you signify your acceptance of this policy and terms of service. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.
EURL PCompagnie - pollenextractor.com ©2014/2023 6 Avenue du Champ du Seigneur, La Charité sur Loire, 58400 France.
Date revised the 29/01/2023
SSL Certificate; An SSL certificate scrambles data which is sent across the internet, making it difficult for anyone who intercepts the information to read it.
Major credit cards are accepted via third party renowned payment gateways.
This guarantees all your vital information is not seen nor recorded by anyone else.
We do not devolve / sale your personal information to anyone, it is only used for communication with pollenextractor.com & delivery process.