Shipments and returns (discreet packaging)
Packages are dispatched via Coliposte / Colissimo express within 3 days after receipt of payment, or sooner and you are provided with a link to track your package online. You can follow your parcel here http://www.colissimo.fr/portail_colissimo/suivre.do We are not responsible for any delays incurred by couriers /postal services or customs. Although estimated delivery times are;-
France approximately 2 to 5 days 
Europe approximately 4 to 10 days
Outside of Europe/ International 5 to 15 days (typically 7 days)
Free shipping includes packing fees as well as postage costs and taxes for European community. Outside the EU duties are rarely reclaimed if total amount bought is below $200USD.
Multiple orders may be shipped separately or combined depending on PollenExtractor.com services decision.
Boxes are amply sized, discreet and your items are well-protected.
If you are not satisfied, returns are accepted within 14 days of delivery & the return costs are at the expense of the buyer, unless otherwise negotiated with PollenExtractor.com services. Test the product on reception, without material, if you receive damaged goods, please contact PollenExtractor.com as soon as possible to rectify the problem.
Security
Compliant with PCI DSS (Payment Card Industry Data Security Standard), the security standard for processing card payments. With PayPal, you do not need an account with either to make a secure payment.
SSL Certificate; An SSL certificate scra
mbles data which is sent across the internet, making it difficult for anyone who intercepts the information to read it.
Major credit cards are accepted via third party renowned payment gateways.
This guarantees all your vital information is not seen nor recorded by anyone else.
We do not devolve / sale your personal information to anyone, it is only used for communication with pollenextractor.com & delivery process.
