Packages are dispatched via Coliposte / Colissimo express within 3 days after receipt of payment, or sooner and you are provided with a link to track your package online. You can follow your parcel here http://www.colissimo.fr/portail_colissimo/suivre.do We are not responsible for any delays incurred by couriers /postal services or customs. Although estimated delivery times are;-
Europe approximately 4 to 10 days
Outside of Europe/ International 5 to 15 days
Free shipping includes packing fees as well as postage costs and taxes for European community. Outside the EU duties are rarely reclaimed if total amount bought is below $200USD.
Multiple orders may be shipped separately or combined depending on PollenExtractor.com services decision.
Boxes are amply sized, discreet and your items are well-protected.
If you are not satisfied, returns are accepted within 14 days of delivery & the return costs are at the expense of the buyer, unless otherwise negotiated with PollenExtractor.com services. Test the product on reception, without material, if you receive damaged goods, please contact PollenExtractor.com as soon as possible to rectify the problem.