Terms & Conditions

We aim to satisfy our clients in every reasonable manner possible. Please read the following prior to purchasing on our site.

This Privacy Policy governs the manner in which PCompagnie collects, uses, maintains and discloses information collected from users (each, a "User") of the pollenshaker.com website ("Site"). This privacy policy applies to the Site and all products and services offered by PCompagnie.

Sales /Deliveries /Returns/ Warranty

Returns are accepted within 14 days after purchase and are not damaged by mis-use. All sales are considered final after this period. All return costs are to be covered by the buyer unless otherwise negotiated with PollenExtractor.com. We test our products prior to delivery although we are not reliable for any damages caused by them. You are to ensure you have chosen the correct delivery information. We are not responsible for incorrect shipping addresses and reserve the right, if necessary, to bill extra for shipping if you provide a wrong address. All orders will be sent within 3 business days (or sooner) after payment, typically either Tuesdays or Fridays & if for any reason we can not, we shall inform you by email.

We are not responsible for any delays incurred by couriers /postal services or customs. Although estimated delivery times are;-

France approximately 2 to 5 days

Europe approximately 4 to 10 days

Outside of Europe/ International 5 to 15 days

Duties are rarely reclaimed if you purchase for less than $200USD although you are responsible for duty /custom taxes in your country other than the European community(Eu taxes included).

Personal identification information

 We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, place an orderfill out a form and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number, credit card information,

Users may, however, visit our Site anonymously.

We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities. 

Non-personal identification information

 We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.

Web browser cookies

 Our Site may use "cookies" to enhance User experience. User's web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly. 

How we use collected information

PCompagnie collects and uses Users personal information for the following purposes:

  • To improve customer service
    Your information helps us to more effectively respond to your customer service requests and support needs.
  • To personalize user experience
    We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.
  • To improve our Site
    We continually strive to improve our website offerings based on the information and feedback we receive from you.
  • To process transactions
    We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
  • To send periodic emails

    The email address Users provide for order processing, will only be used to send them information and updates pertaining to their order. It may also be used to respond to their inquiries, and/or other requests or questions. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or User may contact us via our Site.


How we protect your information

 We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.

Third party websites

Users may find advertising or other content on our Site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website\'s own terms and policies.

Advertising

Ads appearing on our site may be delivered to Users by advertising partners, who may set cookies. These cookies allow the ad server to recognize your computer each time they send you an online advertisement to compile non personal identification information about you or others who use your computer. This information allows ad networks to, among other things, deliver targeted advertisements that they believe will be of most interest to you. This privacy policy does not cover the use of cookies by any advertisers.

Google Adsense

Some of the ads may be served by Google. Google\'s use of the DART cookie enables it to serve ads to Users based on their visit to our Site and other sites on the Internet. DART uses "non personally identifiable information" and does NOT track personal information about you, such as your name, email address, physical address, etc. You may opt out of the use of the DART cookie by visiting the Google ad and content network privacy policy at http://www.google.com/privacy_ads.html

Changes to this privacy policy

 PCompagnie has the discretion to update this privacy policy at any time. When we do, revise the updated date at the bottom of this page,. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

Your acceptance of these terms

 By using this Site, you signify your acceptance of this policy and terms of service. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

 

Contacting us

 If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:


EURL PCompagnie - pollenextractor.com

28 rue de la Petite Fusterie, Avignon 84000, France


[email protected]

[email protected]

[email protected]

Date revised the 29/11/2015

© PollenExtractor.com 2013/2017 - Societe EURL PCompagnie®   Capital 10000€   Siret N° 794 634 147    France, Provence   Hosted on TMDHosting.com
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